Claims Handling

Claims Handling

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Vision

Warta Insurance and Reinsurance Company was established in 1920

Since then, it's been setting standards on the Polish insurance market. The Company is one of the largest and oldest insurance companies in Poland.

My role

Lead UX, UI Designer

Year

2015

Brand

Warta

UX Designer

Kasia Jezierska-Krupa

Agency

Mobee Dick

Challenge

Design a customer-friendly application integrated with the claim adjustment management system

Thanks to the application, you should be able to check what is happening in your case and quickly communicate with the insurer.

Discovery

We started the project with an extensive discovery phase

We decided to use mostly quantitative and qualitative research methods. We had to learn more about the customers, their habits, their needs, and their struggles.

Customer Interviews

Market Research Analysis

Customer Journey

Personas

Information Architecture

User Testing

Warta Mobile

An app for all Warta customers managing their claims

The app covers all individual claims – road traffic, household, travel, personal, etc. It is enough to have a smartphone-based on the iOS or Android system to use the application. A link to the shop to download the free app is sent to the customer by the consultant dealing with the claim.

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Easy sign in

Once you are granted a loan your account is created automatically, and you can sign in with OTP. Fast and secure.

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An offer tailored to your needs

When Monedo recognizes your profile, a personalized product is ready for you to check it. Smart.

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An accessible overview

Once you sign in, you can see a dashboard will all your current and past financial products. Clean and visible.

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All the details in one place

At Monedo, transparency is put above it all. You can access all your details with ease. Fairly.

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Clean repayment plan

As a customer, I'd like to know when and how much should I pay to avoid any consequences. There you have it.

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Cash-in, cash-out

You can keep track of all the money moving in and out your loan account. Well organized.

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Helping hands when you need it the most

Installment vacation? New repayment plan? You can have it – the human touch.

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And the rest is history

All your paid and consolidated loans are accessible in one place. Transparent.

Ratings

Appreciated by the users

Nearly 5.000 customers downloaded the app and went through the claim handling process with Warta.

Six more things

Let's collaborate

© 2019 Piotr Fijalkowski. All rights reserved.